Job Description
Join Minneapolis's elite emergency communications team as a Police Dispatcher Trainee. This high-impact role offers competitive compensation, comprehensive benefits, and accelerated career advancement opportunities. You'll be the critical lifeline connecting first responders to citizens in crisis, receiving world-class training in emergency protocols, radio operations, and crisis management. Our program includes paid academy training and guaranteed promotion to full dispatcher status upon certification. Work in a state-of-the-art facility with cutting-edge technology while serving one of America's most dynamic cities.
Responsibilities
- Process 911 calls with precision and compassion during emergency situations
- Dispatch police, fire, and EMS units using CAD/RMS systems
- Maintain radio communication with field personnel
- Enter and update critical incident data in real-time
- Coordinate multi-agency responses during major incidents
- Provide emergency medical instructions via phone
- Document all communications per department protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 45 WPM typing certification
- Ability to pass background check and psychological evaluation
- Valid Minnesota driver's license
- Experience in high-stress customer service or emergency services
- Ability to multitask in fast-paced environments
- Strong computer literacy with proficiency in MS Office
- Must pass civil service examination