Job Description
Are you looking for a mission-driven career that makes a tangible difference in your community? The City of Charlotte is seeking a dedicated Police Dispatcher Trainee to join our Emergency Communications Center. As a vital link in our public safety network, you will play a critical role in coordinating responses to emergencies and ensuring the safety of Charlotte residents.
This direct hire position offers a comprehensive training program designed to prepare you for a rewarding career in 911 dispatch. You will work alongside experienced professionals in a state-of-the-art facility, gaining the skills needed to manage high-pressure situations with composure and efficiency.
Join us and become the voice of help for those in need. Apply today to start your journey in public safety.
Responsibilities
- Monitor Emergency Communications: Receive and process incoming calls via phone and radio, determining the nature and urgency of each request for assistance.
- Dispatch Units: Accurately dispatch police, fire, and emergency medical services to the scene of incidents using CAD (Computer-Aided Dispatch) systems.
- Manage Logs: Maintain precise, real-time logs of all calls, unit status, and incident details to ensure accountability and legal compliance.
- Community Assistance: Provide information, directions, and non-emergency assistance to citizens in need, serving as a primary point of contact for the community.
- Interagency Coordination: Communicate effectively with other public safety agencies, hospitals, and utility companies during multi-agency incidents.
- Training Support: Assist in the orientation and training of new dispatch personnel during your trainee program.
Qualifications
- Education: High school diploma or GED equivalent required; post-secondary education in Criminal Justice or Communications is a plus.
- Licensure: Valid North Carolina Driver’s License with a satisfactory driving record.
- Communication: Superior verbal and written communication skills with the ability to speak clearly and concisely over radio and phone systems.
- Technical Skills: Proficiency with computer systems, including MS Office, and the ability to quickly learn new dispatch software.
- Stress Management: Ability to remain calm under pressure, think critically, and make quick, accurate decisions in emergency situations.
- Availability: Willingness to work rotating shifts, nights, weekends, and holidays as required by the department.