Job Description
Are you looking for a career where your quick thinking and communication skills make a real difference in the community? The City of Newark Department of Public Safety is currently seeking highly motivated individuals to join our team as Police Dispatcher Trainees.
As a Dispatcher Trainee, you will be the critical link between the public and our emergency response teams. We provide all necessary equipment, including state-of-the-art CAD (Computer-Aided Dispatch) systems, radio communication hardware, and secure data terminals, ensuring you have the tools to succeed.
Why Join Us?
- Comprehensive training program to launch your career.
- Full benefits package including health, dental, and vision insurance.
- Pension plan and paid time off.
- Opportunity for advancement within the Public Safety sector.
If you possess a calm demeanor under pressure and excellent verbal communication skills, we want to hear from you. Apply today to become a vital part of keeping Newark safe.
Responsibilities
- Monitor and Prioritize Calls: Receive and accurately record incoming emergency (911) and non-emergency calls, prioritizing resources based on severity and location.
- Dispatch Operations: Relay critical information to police, fire, and EMS units in the field using advanced radio communication systems.
- Equipment Management: Utilize provided CAD software and mobile data terminals to track unit status, vehicle locations, and incident details in real-time.
- Record Keeping: Maintain precise, detailed logs of all dispatch activities and calls for service.
- Interagency Coordination: Communicate effectively with other law enforcement agencies, hospitals, and utility companies during emergencies.
- Emergency Support: Provide guidance and support to callers until help arrives on scene.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Criminal Justice or a related field is a plus.
- Licensure: Valid New Jersey Driver’s License required.
- Skills: Strong verbal and written communication skills; ability to type at least 40 WPM.
- Experience: Previous experience in customer service, call centers, or public safety is preferred but not mandatory for trainees.
- Mental Acuity: Ability to remain calm and composed in high-stress situations and make quick, accurate decisions.
- Availability: Must be willing to work rotating shifts, nights, weekends, and holidays.