Job Description
Join the San Jose Police Department as a Police Dispatcher Trainee and launch your career in public safety! We're seeking dedicated individuals to participate in our comprehensive paid training program designed to equip you with the skills needed to become a vital emergency communications professional. This is your opportunity to serve the community while receiving hands-on training in high-stakes situations.
As a trainee, you'll receive specialized instruction in emergency call handling, radio dispatch protocols, and crisis intervention techniques. Our program combines classroom learning with supervised practical experience to prepare you for the dynamic challenges of public safety dispatching. Upon successful completion of training, you'll transition to a full-time Dispatcher position with competitive benefits and growth opportunities.
Responsibilities
- Receive and prioritize emergency/non-emergency calls via phone, radio, and digital systems
- Dispatch police units and other emergency services using CAD systems
- Maintain accurate logs of all communications and incident reports
- Provide pre-arrival instructions to callers during medical emergencies
- Coordinate with other agencies during multi-jurisdictional incidents
- Operate radio equipment and specialized emergency response software
- Remain calm and professional under high-pressure situations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing certification
- Clear criminal background and driving record
- Ability to pass psychological evaluation and drug screening
- Strong multitasking and decision-making skills
- Excellent verbal communication and listening abilities
- Experience with customer service or high-stress environments
- Ability to work rotating shifts, nights, weekends, and holidays