Job Description
Join the Front Lines of Public Safety
Are you looking for a rewarding career where every day matters? The City of Sacramento is seeking dedicated individuals to join our team as Police Dispatcher Trainees. We offer a competitive paid training program designed to prepare you for a vital role in emergency services. As a Dispatcher Trainee, you will be the voice that connects the community to first responders during critical moments.
We are looking for candidates who possess calmness under pressure, exceptional communication skills, and a desire to serve the public. This is an excellent opportunity to start a long-term career in law enforcement without prior experience.
Responsibilities
- Receive and Process Calls: Answer emergency and non-emergency calls for service with clarity and precision, assessing the situation to determine the appropriate response.
- Unit Dispatch: Dispatch law enforcement, fire, and medical units to incident locations using standard radio codes and procedures.
- Record Keeping: Maintain accurate, detailed logs of all calls, incidents, and dispatch activities within the Computer Aided Dispatch (CAD) system.
- Information Relay: Provide essential information to responding officers and citizens, including weather conditions, road closures, and status updates.
- Monitor Systems: Continuously monitor police radio frequencies, surveillance systems, and digital maps to identify emerging incidents.
- Customer Service: Assist the public with inquiries, requests for service, and provide guidance during non-critical situations.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Strong verbal and written communication skills with the ability to speak clearly over a radio system.
- Skills: Basic computer proficiency and typing skills (minimum 30-40 words per minute preferred).
- Behavior: Ability to remain calm, composed, and make quick, accurate decisions under stressful, high-pressure situations.
- License: Valid California Class C Driver’s License with a good driving record.
- Background: Must pass a thorough background investigation, drug screen, and medical exam.