Job Description
Join the City of Tucson's award-winning public service team and enjoy exceptional benefits while making a meaningful impact on our community. We're seeking a dedicated Public Benefits Specialist to assist residents with navigating essential government programs. This full-time position offers comprehensive health coverage, retirement plans, paid time off, tuition assistance, and professional development opportunities. Work in a supportive environment where your contributions directly improve lives through equitable service delivery.
Responsibilities
- Process and administer federal/state benefit programs including SNAP, TANF, and Medicaid
- Conduct eligibility assessments and provide application guidance to community members
- Collaborate with community organizations to expand outreach efforts
- Maintain accurate case records and documentation per regulatory standards
- Participate in continuous process improvement initiatives
- Provide culturally competent service to diverse populations
- Train new staff on program policies and procedures
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years' experience in benefits administration or social services
- Proficiency with case management software and MS Office Suite
- Knowledge of Arizona state and federal benefit regulations
- Valid Arizona driver's license and reliable transportation
- Excellent communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Spanish bilingual certification preferred