Job Description
Join Louisville Metro Government's elite Public Safety Communications team and become a vital first responder behind the scenes. We're seeking dedicated professionals to manage emergency calls and coordinate critical services for our thriving community. Enjoy unparalleled job security, comprehensive benefits including health/dental/vision coverage, retirement plans, and paid time off. This is your chance to serve Louisville with purpose while building a stable, rewarding career.
Responsibilities
- Process emergency and non-emergency calls with exceptional accuracy and compassion
- Coordinate police, fire, and EMS responses using CAD/RMS systems
- Maintain detailed incident documentation and records
- Provide critical information to first responders during active incidents
- Operate multi-channel communication systems under pressure
- Adhere to all NIMS and emergency protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Ability to pass background check and psychological evaluation
- Valid driver's license with clean record
- Proficiency in Microsoft Office and typing 40+ WPM
- Strong situational judgment and stress management skills
- Must pass EMD and APCO certification training