Job Description
Join Mesa's award-winning Public Safety Communications team as a vital first responder in our 911 emergency call center. This full-time government position offers unparalleled job stability, comprehensive benefits, and the opportunity to serve your community during critical moments. The City of Mesa values diversity and is an equal opportunity employer committed to fostering an inclusive workplace where every employee can thrive.
Responsibilities
- Process emergency and non-emergency calls for police, fire, and medical services
- Operate computer-aided dispatch (CAD) systems and radio communications
- Maintain accurate call documentation and incident reports
- Provide pre-arrival emergency medical instructions to callers
- Coordinate with multiple agencies during critical incidents
- Participate in continuous training on emergency protocols and technology
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum one year customer service or call center experience
- Ability to multitask in high-pressure emergency situations
- Valid Arizona Driver's License
- Pass background check, drug screen, and psychological evaluation
- Typing speed of 40+ WPM with accuracy
- Proficiency in Microsoft Office and computer systems