Job Description
Join Mesa's elite public safety team as a Communications Officer! As the critical lifeline between emergency situations and first responders, you'll operate state-of-the-art dispatch systems to protect our community. Mesa offers unparalleled benefits, career advancement, and a supportive environment where your skills directly save lives. Why Mesa? Competitive salaries, robust retirement plans, and opportunities for specialized training in crisis management and technology.
Responsibilities
- Process emergency/non-emergency calls via 911 and administrative lines
- Dispatch police, fire, and medical units using CAD/RMS systems
- Maintain accurate radio communication with field personnel
- Enter/update critical incident data in real-time
- Provide crisis intervention and calming techniques to callers
- Coordinate multi-agency responses during major incidents
- Operate emergency alert systems and public notification tools
Qualifications
- High school diploma or GED required; college degree preferred
- Minimum 1 year customer service or call center experience
- Ability to type 40+ WPM with 95% accuracy
- Valid Arizona Driver's License with clean record
- Pass background check, polygraph, and drug screening
- Ability to work rotating shifts, nights, weekends, and holidays
- Proficient in Microsoft Office and multi-tasking software
- EMT certification or dispatch experience highly desirable