Job Description
Join Omaha's Public Safety team and become a vital link in emergency response! The City of Omaha is urgently hiring Public Safety Communications Specialists to serve our community during critical moments. This high-impact role requires calm under pressure and exceptional communication skills to manage emergency calls and coordinate first responders. Enjoy competitive benefits, comprehensive training, and the opportunity to make a tangible difference in public safety.
Responsibilities
- Manage high-volume emergency calls and dispatch appropriate first responders
- Operate multi-channel communication systems including radio, phone, and computer-aided dispatch
- Maintain accurate incident documentation and database records
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and caller guidance during emergencies
- Participate in continuous training for new protocols and technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Ability to remain calm during high-stress emergency situations
- Proficiency in computer systems and multi-tasking abilities
- Valid Nebraska driver's license
- Must pass background check and drug screening
- Ability to work rotating shifts including nights, weekends, and holidays