Job Description
Join the City of Phoenix's Public Safety Communications team as a vital first responder! We're seeking a dedicated Public Safety Dispatcher to manage emergency calls, coordinate resources, and save lives. Enjoy competitive benefits, professional development, and the opportunity to make a direct impact on our community's safety. Apply today to start your rewarding career in public service!
Responsibilities
- Process 911 emergency calls with calm efficiency and accuracy
- Dispatch police, fire, and medical units using CAD/RMS systems
- Maintain detailed call logs and incident documentation
- Provide critical pre-arrival instructions to callers
- Coordinate multi-agency responses during critical incidents
- Operate radio systems and emergency communication equipment
- Adhere to strict confidentiality and HIPAA protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Ability to pass background check and psychological evaluation
- Valid Arizona driver's license
- Proficiency with computer-aided dispatch systems
- Exceptional multitasking and stress management skills
- Ability to speak clearly under pressure
- Basic knowledge of Phoenix geography