Job Description
Join the City of Tucson's Public Safety Communications Division as a Public Safety Dispatcher. This critical role serves as the first point of contact during emergencies, providing life-saving support to our community. Enjoy competitive benefits, comprehensive training, and career advancement opportunities in a stable government environment.
Responsibilities
- Receive and prioritize emergency calls for police, fire, and medical services
- Dispatch appropriate emergency units using CAD/RMS systems
- Maintain accurate incident documentation and radio communications
- Provide pre-arrival medical instructions via telephone
- Coordinate multi-agency responses during critical incidents
- Operate specialized emergency communication equipment
- Adhere to strict confidentiality and HIPAA protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience
- Ability to pass background check and psychological evaluation
- Typing speed of 40+ WPM with 95% accuracy
- Valid Arizona driver's license
- Ability to work rotating shifts including nights/holidays
- Emergency medical dispatch (EMD) certification preferred
- Bilingual English/Spanish skills highly desirable