Job Description
Join the City of Boston: Start Your Public Service Career Today
The City of Boston is committed to fostering a diverse, equitable, and inclusive workplace. We are currently seeking dedicated Public Service Clerks to join our team. This is an excellent opportunity for individuals looking to enter the government sector with no prior experience required. We provide comprehensive on-the-job training to help you succeed.
In this role, you will be the face of the Department of Public Works, assisting residents with inquiries, processing documents, and ensuring the smooth operation of our municipal offices. If you are organized, detail-oriented, and eager to serve your community, we want to hear from you.
Responsibilities
- Customer Assistance: Greet visitors and answer inquiries regarding city services, permits, and departmental programs with a professional and helpful demeanor.
- Document Management: Receive, sort, and file a high volume of incoming correspondence, reports, and municipal documents accurately and efficiently.
- Data Entry: Input and maintain accurate data into various computer systems and databases, ensuring all records are up-to-date.
- Phone Support: Handle incoming phone calls, route messages, and take detailed notes to ensure proper follow-up on resident requests.
- Office Operations: Assist in maintaining office supplies, ordering materials, and supporting daily administrative functions for the department.
- Special Projects: Support staff with special projects, event coordination, and other ad-hoc administrative duties as assigned.
Qualifications
- Education: High School Diploma or GED equivalent required; additional coursework in business administration or public service is a plus.
- Experience: No prior experience required; on-the-job training provided for the right candidate.
- Skills: Basic computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
- Communication: Excellent verbal and written communication skills, with the ability to interact respectfully with individuals from diverse backgrounds.
- Organization: Strong attention to detail and the ability to prioritize tasks in a fast-paced office environment.