Job Description
Join Boston's dynamic public service team and make an immediate impact on our vibrant community. We're seeking a motivated Public Service Coordinator to support critical city initiatives with a start date within 14 days. This role offers competitive benefits, career growth opportunities, and the chance to serve Boston residents directly.
As a key member of our municipal operations team, you'll work across departments to streamline public services, ensuring efficient delivery of essential programs. The ideal candidate thrives in fast-paced environments and is passionate about urban governance excellence.
Responsibilities
- Coordinate cross-departmental public service initiatives to ensure seamless execution
- Manage constituent communication channels and resolve public inquiries within SLAs
- Analyze service delivery data to identify optimization opportunities
- Support grant compliance reporting and program documentation
- Collaborate with community leaders on neighborhood improvement projects
- Develop process improvements for municipal service workflows
- Prepare executive briefings on program performance metrics
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- Minimum 2 years' experience in government or non-profit operations
- Proficiency in municipal software systems (e.g., Salesforce, SAP)
- Exceptional written and verbal communication skills
- Valid Massachusetts driver's license
- Ability to pass Tier 1 government background check
- Experience with grant management preferred
- Knowledge of Boston city charter and regulations