Job Description
Join the City of Kansas City's dynamic team as an immediate-hire Public Service Representative! This critical role connects citizens with essential municipal services through direct support, digital platforms, and community outreach. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve Kansas City residents while gaining invaluable public sector experience.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person regarding municipal services
- Process permits, licenses, and applications with accuracy and timeliness
- Document interactions in CRM systems while maintaining compliance protocols
- Coordinate with city departments to resolve complex service requests
- Develop and distribute public information materials
- Participate in community outreach events
- Track service metrics and identify improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or public-facing experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Valid Missouri driver's license
- Ability to work flexible hours including evenings/weekends
- U.S. citizenship required for government position