Job Description
Join Louisville Metro Government's dedicated team serving our community! We're seeking a motivated Public Service Representative to deliver exceptional citizen support and drive efficient public service operations. This immediate-hire position offers competitive compensation, comprehensive benefits, and the opportunity to make a tangible impact in Louisville's civic landscape.
As a key frontline ambassador, you'll handle citizen inquiries, resolve service requests, and ensure compliance with municipal regulations. We provide extensive training and a supportive environment for career growth within public service.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person with professionalism and accuracy
- Process permits, licenses, and service requests following municipal protocols
- Document interactions and maintain accurate records in government systems
- Collaborate with cross-departmental teams to resolve complex service issues
- Support community outreach initiatives and public education programs
- Ensure compliance with federal, state, and local regulations
- Contribute to process improvement initiatives for enhanced citizen experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or public sector experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion and integrity
- Basic knowledge of Louisville municipal services
- Valid Kentucky driver's license (if travel required)
- Ability to pass background check and drug screening