Job Description
Join Louisville Metro Government and build a stable career serving our community. We offer competitive benefits, retirement plans, and job security in a mission-driven environment. As a Public Service Specialist, you'll contribute directly to improving citizen services while enjoying professional development opportunities and a supportive workplace culture.
Responsibilities
- Manage constituent inquiries and resolve service issues efficiently
- Coordinate interdepartmental projects and maintain accurate documentation
- Analyze public service data to identify process improvement opportunities
- Develop community outreach materials and engagement strategies
- Ensure compliance with municipal regulations and reporting requirements
- Collaborate with leadership on strategic initiatives
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- 3+ years of experience in public sector or customer service role
- Proficient in Microsoft Office Suite and data visualization tools
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Kentucky residency required within 6 months of hire