Job Description
Join Baltimore City's dynamic public service team as a Weekend Shift Specialist! This critical role ensures seamless government operations during weekends while serving citizens with excellence. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in our community. We're seeking dedicated professionals who thrive in flexible schedules and embody public service values.
Responsibilities
- Provide exceptional citizen assistance via in-person and weekend phone services
- Process critical permits, licenses, and municipal documentation with precision
- Coordinate weekend emergency response protocols for city departments
- Maintain accurate digital records and database systems
- Support weekend public events and community outreach initiatives
- Collaborate with cross-agency teams for seamless service delivery
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Minimum 2 years customer service or public sector experience
- Proficiency in Microsoft Office Suite and government databases
- Ability to work flexible weekends and holidays
- Valid Maryland driver's license (if applicable to duties)
- Strong conflict resolution and communication skills
- U.S. citizenship and ability to pass federal background check
- Maryland residency required within 90 days of hire