Job Description
Join the City of Mesa team as a Public Services Assistant and make an immediate impact in our community! We're seeking a dedicated professional to support essential municipal services with direct citizen engagement. This full-time position offers competitive benefits and the opportunity to serve Mesa residents while working in a dynamic government environment.
As a key member of our Public Services Department, you'll be the frontline ambassador for city programs and initiatives. Your role involves processing permits, resolving inquiries, and ensuring seamless service delivery. We value proactive problem-solvers who thrive in fast-paced settings and are committed to public service excellence.
Responsibilities
- Provide exceptional customer service to residents via phone, email, and in-person interactions
- Process permits, licenses, and municipal service requests with accuracy and efficiency
- Maintain digital records and databases using specialized government software systems
- Support community outreach initiatives and public information campaigns
- Collaborate with cross-functional teams to resolve complex service issues
- Assist with administrative tasks including scheduling, documentation, and reporting
Qualifications
- High school diploma or equivalent; college coursework in public administration preferred
- Minimum 2 years customer service or administrative support experience
- Proficiency in Microsoft Office Suite and database management systems
- Strong written and verbal communication skills with attention to detail
- Ability to multitask in a fast-paced government environment
- U.S. citizenship and ability to pass background check
- Valid Arizona driver's license (if required for field duties)