Job Description
Join Ohio DMV Solutions Group as a Remote DMV Customer Service Specialist and become the friendly voice helping residents navigate vehicle registration, licensing, and compliance. We're seeking tech-savvy professionals to deliver exceptional service from home while supporting Ohioans with their DMV needs. Enjoy flexible remote work, comprehensive training, and a competitive benefits package.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals via phone and digital platforms
- Provide accurate information on Ohio DMV regulations, fees, and documentation requirements
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Maintain detailed records of interactions in compliance with state privacy laws
- Collaborate with in-person team members for complex case resolution
- Continuously update knowledge on DMV policy changes and digital service tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience with remote work capability
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to pass background check and DMV certification training
- Reliable high-speed internet and quiet home office environment
- Ohio DMV knowledge or willingness to complete certification