Job Description
Join our award-winning team at the Hawaii DMV and become a vital resource for our island community! We're seeking a dedicated Senior Customer Service Representative to handle high-volume transactions and provide exceptional service to residents and visitors. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in Honolulu's vibrant downtown district.
This role requires extensive knowledge of Hawaii's vehicle registration, licensing, and titling processes. You'll be the first point of contact for complex inquiries, requiring patience, problem-solving skills, and cultural sensitivity. We offer paid training, flexible scheduling options, and career advancement opportunities within state government.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries regarding traffic violations, insurance requirements, and documentation
- Utilize specialized DMV software to verify eligibility and process payments
- Assist non-English speaking customers with translation services and cultural accommodation
- Maintain organized digital records and audit trails for all transactions
- Train junior representatives on departmental procedures and compliance standards
- Participate in monthly process improvement initiatives
Qualifications
- Minimum 3 years of customer service experience in a government or regulated industry
- Proficiency in Hawaiian DMV systems (e.g., HI-DRIVES) and MS Office Suite
- Valid Hawaii driver's license with clean driving record
- Ability to accurately process financial transactions and handle cash handling procedures
- Fluency in English and basic proficiency in Hawaiian or Japanese preferred
- Professional certification in conflict resolution or customer experience management
- Ability to work flexible hours including Saturdays (8am-4pm)