Job Description
Join Maryland's premier transportation agency as a Senior Customer Service Representative at our Baltimore hub! We're seeking passionate individuals to deliver exceptional service to thousands of daily customers handling vehicle registrations, license renewals, and driver licensing inquiries. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic team environment committed to excellence.
Responsibilities
- Process vehicle registrations, title transfers, and driver license applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to verify documentation and process transactions
- Maintain strict compliance with state and federal regulations
- Train new staff on customer service protocols and system operations
- Collaborate with enforcement agencies on fraud prevention cases
Qualifications
- Minimum 3 years customer service experience in high-volume environment
- Proficiency in Microsoft Office Suite and database systems
- Valid Maryland driver's license required
- Exceptional communication skills with multilingual ability preferred
- Ability to handle sensitive information with confidentiality
- Strong problem-solving and conflict resolution abilities
- Experience with government compliance standards