Job Description
Join our elite team at the Texas DMV Plano branch as a Senior Customer Service Representative. We're seeking a polished professional to deliver exceptional service to high-value clients handling complex vehicle registration, licensing, and title inquiries. Enjoy a premium compensation package with comprehensive benefits in a modern, fast-paced environment where your expertise directly shapes Texas' transportation infrastructure.
Responsibilities
- Process high-volume DMV transactions including vehicle registration, title transfers, and commercial licensing
- Provide expert guidance on state-specific transportation regulations and compliance requirements
- Resolve escalated customer inquiries with empathy and precision using advanced CRM systems
- Train junior representatives on DMV procedures and customer service excellence
- Collaborate with law enforcement agencies on specialized documentation cases
- Maintain 100% compliance with Texas Transportation Code protocols
Qualifications
- Minimum 3 years' experience in state/federal agency customer service
- Expert knowledge of Texas DMV regulations and procedures
- Proficient in DMV-specific software (TxDMV, TxDPS systems)
- Bilingual English/Spanish certification required
- Proven ability to handle sensitive documentation with 99.9% accuracy
- Advanced conflict resolution skills for high-stakes scenarios
- Valid Texas Class C driver's license