Job Description
Join Illinois' premier public service agency as a Senior DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Chicago residents while advancing their careers in government operations. Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving your community.
Why Join Us?
• Comprehensive health/dental/vision plans
• 12 weeks paid parental leave
• Tuition reimbursement program
• Retirement savings with 10% employer match
Responsibilities
- Process driver's licenses, vehicle registrations, and ID applications with 99% accuracy
- Resolve complex customer inquiries regarding traffic violations and vehicle titles
- Train 2-3 new representatives monthly using our digital training platform
- Implement process improvements reducing average wait time by 15%
- Collaborate with law enforcement agencies on compliance documentation
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- 3+ years customer service experience in regulated industries
- Proficiency in multilingual customer service (Spanish/Polish preferred)
- Advanced knowledge of Illinois vehicle codes and DMV regulations
- CRM certification (Salesforce or Zendesk)
- Ability to resolve 15+ complex cases daily
- Valid Illinois driver's license with clean record
- Experience handling high-volume transaction processing (100+ daily)