Job Description
Join Texas Motor Vehicle Authority's elite customer service team in Houston! We're seeking passionate professionals to transform driver license and vehicle registration experiences. Enjoy competitive benefits, career advancement pathways, and a supportive culture focused on excellence. Our modern downtown facility offers flexible scheduling, comprehensive training, and opportunities for growth within the state's largest DMV network. Apply today to become a driving force behind Texas transportation innovation!
Responsibilities
- Process driver license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries regarding state regulations and documentation requirements
- Utilize DMV proprietary systems to update records and issue official documents
- Train new team members on departmental protocols and customer service standards
- Collaborate with enforcement agencies to address compliance-related cases
- Implement process improvements based on customer feedback analytics
- Maintain strict confidentiality of customer PII and sensitive transaction data
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficiency in multi-tasking in high-volume transaction environments
- Expert knowledge of Texas transportation codes and DMV procedures
- Advanced problem-solving skills for escalated customer scenarios
- Ability to maintain composure during stressful interactions
- Spanish bilingual certification required (written and verbal)
- Valid Texas driver's license with clean record
- Experience with state-level databases (e.g., Texas.gov systems)