Job Description
Join our award-winning team at the Texas Department of Motor Vehicles as a Senior Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service to Houston residents. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment. Apply today and make a difference in your community!
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy and efficiency
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to maintain detailed customer records and documentation
- Collaborate with cross-functional teams to streamline service delivery
- Train new representatives on customer service best practices
- Identify process improvement opportunities and implement solutions
Qualifications
- Minimum 3 years of customer service experience in a regulated environment
- Proficiency in DMV systems (e.g., TxTITAN, TxDPS portals)
- Excellent communication skills with ability to explain complex regulations
- Proven problem-solving abilities with conflict resolution expertise
- Valid Texas Driver's License required
- Bilingual English/Spanish proficiency preferred
- Ability to work rotating weekends and occasional overtime