Job Description
Join our award-winning team at Raleigh Transportation Services as a Senior DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to North Carolina residents at our downtown Raleigh branch. Enjoy competitive benefits, professional development opportunities, and a supportive work environment in the heart of the Triangle. Apply today and become part of North Carolina's premier transportation service provider!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Train and mentor new customer service representatives on DMV systems
- Maintain detailed transaction records and generate monthly performance reports
- Collaborate with state agencies to streamline service delivery processes
- Implement quality assurance protocols for customer interactions
- Lead community outreach programs for driver safety awareness
Qualifications
- 3+ years of customer service experience in government or regulated industries
- Proficient in DMV systems and North Carolina traffic regulations
- Exceptional conflict resolution and de-escalation skills
- Advanced knowledge of Microsoft Office Suite and CRM software
- Bilingual (English/Spanish) certification preferred
- Valid North Carolina driver's license with clean record
- Ability to work flexible hours including weekends during peak seasons
- Associates degree in Public Administration or related field required