Job Description
Join our award-winning team at Durham Motor Vehicle Services and become a vital part of North Carolina's transportation network! We're seeking passionate individuals to deliver exceptional customer experiences in our state-of-the-art Durham facility. As a key ambassador for our agency, you'll help streamline vehicle registrations, license renewals, and compliance services while building lasting relationships with our diverse community. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, dynamic environment.
Responsibilities
- Provide expert assistance with vehicle registration, title transfers, and license plate services
- Process complex transactions using DMV's proprietary systems with 99% accuracy
- Resolve customer inquiries regarding regulations, fees, and documentation requirements
- Collaborate with enforcement agencies to address compliance issues
- Maintain detailed transaction records and audit documentation
- Train new team members on departmental protocols and best practices
- Participate in process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 2 years of customer service experience in regulated environments
- Proficiency in DMV systems or similar government databases
- Exceptional communication skills with multilingual capabilities preferred
- Strong problem-solving abilities with attention to detail
- Valid North Carolina driver's license with clean record
- Ability to work flexible shifts including weekends
- Associate degree in Public Administration or related field preferred