Job Description
Join Arizona's premier transportation agency as a Senior DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service at our Phoenix locations. This is your chance to make a tangible impact while advancing your career in public service. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
As a key member of our customer experience team, you'll handle complex transactions, resolve inquiries with empathy, and ensure compliance with state regulations. We provide extensive training and growth opportunities for dedicated individuals who thrive in dynamic settings.
Responsibilities
- Process complex vehicle registrations, title transfers, and driver's license applications with 99% accuracy
- Resolve escalated customer inquiries regarding DMV policies and procedures
- Utilize specialized software to maintain accurate transaction records and documentation
- Train and mentor new customer service representatives on department protocols
- Collaborate with law enforcement agencies for compliance verification
- Implement process improvements to reduce wait times by 15%
- Conduct biometric data collection for driver's license services
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Proficiency with DMV-specific systems (e.g., AZ MVD Online Portal)
- Valid Arizona Driver's License with clean driving record
- Bilingual proficiency in English/Spanish (required)
- Ability to handle confidential information with strict discretion
- Proven conflict resolution skills with high-stress situations
- Ability to work rotating weekends and extended hours during peak seasons
- Basic knowledge of Arizona Revised Statutes Title 28