Job Description
Join California's premier public service agency as a Senior DMV Customer Service Representative in Bakersfield. We're seeking dynamic professionals to deliver exceptional service to our community while earning top-tier compensation. Enjoy comprehensive benefits, career advancement opportunities, and the satisfaction of serving California residents. This premium role offers stability, growth, and a competitive salary package designed to recognize your expertise.
Responsibilities
- Provide exceptional in-person and virtual customer service for DMV transactions including license renewals, vehicle registrations, and title transfers
- Resolve complex customer inquiries with empathy and technical accuracy
- Maintain compliance with California DMV policies and state regulations
- Utilize specialized software systems to process transactions efficiently
- Train and mentor junior representatives on best practices
- Collaborate with law enforcement agencies on verification processes
- Contribute to process improvement initiatives
Qualifications
- Minimum 3 years of high-volume customer service experience in government or regulated industry
- Proficiency in DMV-specific software systems and transaction processing
- Exceptional communication skills with demonstrated conflict resolution abilities
- Valid California driver's license with clean record
- Associate's degree or equivalent professional certification
- Bilingual English/Spanish proficiency highly preferred
- Ability to work flexible schedules including Saturdays
- Familiarity with California vehicle code and regulations