Job Description
Join Ohio's premier transportation agency as a Senior DMV Customer Service Representative in Cincinnati! We're seeking a dynamic professional to deliver exceptional service to Ohioans navigating vehicle registration, licensing, and title services. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive team environment.
Responsibilities
- Process vehicle registrations, title transfers, and driver license renewals with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize state-of-the-art systems to maintain digital records and transaction logs
- Train junior staff on departmental protocols and customer service excellence
- Collaborate with law enforcement agencies on compliance documentation
- Implement process improvements to reduce wait times by 15%
Qualifications
- 3+ years of customer service experience with government agencies
- Proficient in DMV-specific software and Microsoft Office Suite
- Valid Ohio driver's license with clean driving record
- Fluency in English/Spanish bilingual preferred
- Ability to handle sensitive information with HIPAA-level confidentiality
- Experience resolving high-conflict customer situations
- Associate's degree in Public Administration or related field