Job Description
Join Michigan's premier public service team as a Senior DMV Customer Service Representative. In this pivotal role, you'll be the face of the Department of State, delivering exceptional service to citizens across Detroit and surrounding areas. We offer competitive compensation, comprehensive benefits, and clear career advancement pathways in a mission-driven environment.
Responsibilities
- Process complex driver's license, vehicle registration, and title transactions with precision and efficiency
- Resolve customer inquiries regarding DMV policies, procedures, and documentation requirements
- Utilize specialized software to verify eligibility, process payments, and maintain accurate records
- Provide multilingual support (Spanish, Arabic, or other high-demand languages preferred)
- Train and mentor junior staff on service standards and compliance protocols
- Collaborate with law enforcement agencies to address fraud prevention concerns
- Implement accessibility accommodations for customers with special needs
Qualifications
- Minimum 3 years of customer service experience in high-volume transactional environments
- Proficiency in DMV systems or comparable government software (e.g., MVA, DMV Now)
- Valid Michigan driver's license with clean driving record
- Exceptional communication skills with ability to de-escalate sensitive situations
- Detail-oriented with strong data entry accuracy (10,000+ keystrokes/hr)
- Ability to work flexible shifts including Saturdays and occasional overtime
- Bilingual certification in Spanish or Arabic highly desirable
- Associates degree in Public Administration or related field preferred