Job Description
Join our award-winning DMV team in El Paso and become the face of customer excellence! We're seeking a passionate Senior Customer Service Representative to deliver exceptional service to Texas drivers. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your bilingual skills shine.
As a key member of our El Paso branch, you'll handle complex transactions, resolve customer inquiries with empathy, and contribute to our 98% satisfaction rate. We provide paid training, flexible scheduling options, and opportunities for career advancement within the state's largest motor vehicle services provider.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 100% accuracy
- Resolve complex customer inquiries regarding DMV regulations and documentation requirements
- Utilize bilingual (English/Spanish) communication skills to serve diverse clientele
- Maintain compliance with Texas DMV policies and federal privacy regulations
- Train junior staff on transaction protocols and customer service best practices
- Collaborate with enforcement agencies for fraud prevention and verification
- Process payments and maintain accurate transaction records in state systems
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Bilingual proficiency in English and Spanish (written and verbal)
- Proficient in Microsoft Office Suite and DMV database systems
- Valid Texas Driver's License with clean driving record
- Ability to multitask in high-volume transaction environments
- Knowledge of Texas transportation codes and DMV procedures preferred
- Experience handling sensitive documentation with confidentiality