Job Description
Join Washington's premier licensing agency as a Senior DMV Customer Service Specialist and earn industry-leading compensation while serving our community. We're seeking exceptional communicators to deliver premium service in our Seattle headquarters, offering comprehensive benefits including medical, dental, retirement plans, and paid professional development.
This high-impact role combines technical expertise with customer-centric solutions, providing DMV services to commercial clients and complex cases. Enjoy a modern workspace in downtown Seattle with flexible scheduling options and advancement opportunities into leadership tracks.
Responsibilities
- Manage complex licensing transactions for commercial fleets and high-profile clients
- Resolve escalated customer inquiries with advanced problem-solving techniques
- Maintain 95%+ customer satisfaction metrics through personalized service delivery
- Train junior staff on DMV regulations and service protocols
- Process specialized permits and endorsements for commercial operators
- Collaborate with law enforcement agencies on compliance matters
- Implement process improvements to reduce customer wait times
Qualifications
- Minimum 3 years' experience in DMV or government licensing services
- Proven ability to handle high-pressure customer interactions
- Expert knowledge of Washington State vehicle and business regulations
- Advanced proficiency in DMV licensing systems (e.g., LIMS, VTR)
- Commercial driver's license (CDL) preferred
- Spanish or bilingual certification required
- Background in customer service KPI reporting and analysis