Job Description
Join our elite team at Capital State Services as a Senior DMV Customer Service Specialist in Raleigh, NC. We're seeking exceptional professionals to deliver premium service to North Carolina residents. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your expertise makes a tangible difference. If you thrive in customer-facing roles and possess deep knowledge of DMV operations, this high-paying opportunity is your next career move.
Responsibilities
- Process complex driver's license, vehicle registration, and title transactions with precision
- Resolve escalated customer inquiries regarding DMV regulations and procedures
- Maintain accurate records in state databases while ensuring compliance with federal guidelines
- Train junior staff on DMV systems and customer service excellence protocols
- Collaborate with law enforcement agencies on special licensing cases
- Analyze workflow inefficiencies and implement process improvements
- Represent the agency at community outreach events
Qualifications
- Minimum 3 years' experience in DMV or government customer service
- Deep knowledge of North Carolina DMV regulations and procedures
- Proven ability to handle high-stakes customer interactions with empathy
- Advanced proficiency in DMV-specific software systems (NCID, NCFAST)
- Exceptional communication skills with multilingual capabilities preferred
- Certification in conflict resolution or customer service management
- Ability to work flexible hours including occasional weekends
- Clean driving record and valid North Carolina driver's license