Job Description
Are you a dedicated technical professional looking to make a tangible impact in your community? Milwaukee County is seeking a skilled Senior IT Support Specialist to join our dynamic IT team. In this role, you will ensure the seamless operation of our critical infrastructure, supporting thousands of employees and citizens alike. We offer a competitive benefits package, including health insurance, retirement plans, and a stable work-life balance.
Why Join Milwaukee County?
Experience the stability and rewards of public service. As a member of our team, you will contribute to the efficiency of local government operations while enjoying a collaborative and forward-thinking work environment.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain a diverse fleet of devices, including laptops, tablets, and mobile devices.
- Collaborate with cross-functional teams to implement IT solutions that enhance departmental efficiency.
- Monitor system performance and ensure data security compliance with state and federal regulations.
- Conduct regular system audits and provide training to end-users on best practices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s preferred).
- Minimum of 5 years of experience in IT support or systems administration.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in managing Active Directory, Microsoft Office Suite, and ticketing systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.