Job Description
Are you looking for a stable career in a dynamic government environment? The City and County of San Francisco is seeking a detail-oriented IT Support Specialist to join our weekend support team.
We offer a comprehensive benefits package, including health insurance, pension plans, and generous time off. If you thrive in a structured setting and enjoy solving complex technical problems, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to city employees via phone, email, and in-person during weekend shifts.
- Manage and resolve hardware and software incidents within established Service Level Agreements.
- Perform regular maintenance and security updates on government-issued devices.
- Assist in the deployment of new software and hardware across various city departments.
- Maintain accurate documentation of all support tickets and technical resolutions.
Qualifications
- Associate’s degree in Computer Science or related field, or equivalent experience.
- Certification such as CompTIA A+ or Network+ is preferred.
- Minimum of 2 years of experience in IT support or helpdesk environments.
- Experience working within a government or public sector organization is a plus.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.