Job Description
Are you seeking a stable career with excellent benefits and the opportunity to serve your community? The Florida Department of State is currently hiring a dedicated Night Shift Operations Specialist. This role offers a unique chance to work in a pivotal government environment while enjoying a predictable work-life balance.
We are looking for motivated individuals to join our team and ensure the continuity of essential public services during evening hours. As a key member of our staff, you will play a vital role in processing applications, answering inquiries, and maintaining the integrity of our digital databases.
Why Join Us?
- Competitive salary with annual cost-of-living adjustments.
- Comprehensive health, dental, and vision insurance.
- State-sponsored retirement plan with a pension.
- Generous paid time off, including holidays and sick leave.
- Professional development and tuition reimbursement programs.
Responsibilities
- Respond to citizen inquiries and process requests for public records during evening hours.
- Verify and enter data into secure government databases with a high degree of accuracy.
- Monitor security systems and ensure facility compliance during non-operational hours.
- Assist in the intake and triage of applications for various state programs.
- Maintain a professional and organized workspace to support efficient night operations.
- Collaborate with day-shift supervisors to ensure seamless handover of critical tasks.
Qualifications
- High school diploma or GED equivalent required; Associate's degree preferred.
- Proven experience in customer service, administrative support, or call center operations.
- Ability to work a rotating night shift schedule (typically 6:00 PM to 2:00 AM).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail and excellent written/oral communication skills.
- Must be a U.S. citizen and pass a comprehensive background check and drug screening.