Job Description
Are you seeking a stable career with excellent benefits and a night shift schedule?
The State of Texas is currently hiring for a dedicated Night Shift Specialist to join our team in Fort Worth. We offer a comprehensive benefits package, including health insurance, a robust 401(k) retirement plan, and paid time off, ensuring you and your family are well taken care of.
In this pivotal role, you will serve the public by managing high-volume inquiries and ensuring the integrity of state records during off-hours. We are looking for detail-oriented professionals who value public service and thrive in a structured environment.
Why Join Us?
- Competitive pay with shift differentials for night work.
- Excellent benefits including medical, dental, and vision insurance.
- Tuition reimbursement and professional development opportunities.
- Stable, long-term employment with the State of Texas.
Responsibilities
- Manage high-volume incoming calls and inquiries from citizens regarding state services, policies, and procedures.
- Process sensitive data and documentation with the highest level of accuracy and strict confidentiality.
- Utilize state-specific database systems to update records, verify information, and resolve issues efficiently.
- Collaborate with day-shift teams to ensure seamless service continuity and accurate handovers.
- Identify trends in citizen concerns and escalate complex issues to senior management or specialized units.
- Adhere to all state regulations, compliance protocols, and quality assurance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in Public Administration or related field preferred.
- Minimum of 1-2 years of experience in customer service, call center operations, or administrative support.
- Proven ability to work independently in a quiet, focused environment during night shifts.
- Strong computer proficiency in MS Office Suite and government database management software.
- Excellent verbal and written communication skills with a focus on professionalism and empathy.
- Ability to pass a background check and drug screening as required by state law.