Job Description
Join the City of Philadelphia – Make an Impact Today!
The City of Philadelphia is currently accelerating its hiring process to fill critical administrative positions within our government sector. We are seeking dedicated professionals to join our team and help maintain the integrity of our public services. If you are looking for a stable career with purpose and immediate opportunities for advancement, this is the role for you.
We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. Be part of the solution and serve your community with excellence.
Responsibilities
- Manage High-Volume Inquiries: Serve as the primary point of contact for the public, resolving complex permit and licensing questions with patience and professionalism.
- Regulatory Compliance: Ensure all government applications and records strictly adhere to Pennsylvania state and local statutes.
- Data Management: Maintain and update departmental databases with high accuracy to support public records requests.
- Process Improvement: Identify inefficiencies in current workflows and propose solutions to enhance operational productivity.
- Public Outreach: Represent the department at community events and meetings to foster transparency and trust.
- Document Preparation: Draft official letters, reports, and correspondence on behalf of senior government officials.
- Team Collaboration: Work closely with inter-departmental teams to ensure cohesive service delivery.
Qualifications
- Education: Bachelor’s degree in Public Administration, Political Science, Business, or a related field is required.
- Experience: Minimum of 2-3 years of experience in a public sector or customer service role.
- Technical Skills: Proficient in MS Office Suite (Excel, Word, PowerPoint) and experience with government-specific software (e.g., SAP, Oracle).
- Knowledge: Strong understanding of municipal government structures and PA state regulations.
- Communication: Exceptional written and verbal communication skills, capable of translating complex legal terms for the public.
- Integrity: Demonstrated ability to maintain strict confidentiality and handle sensitive government information.
- Availability: Must be willing to work flexible hours, including potential evenings for public hearings.