Job Description
We are urgently hiring dedicated professionals to join the North Carolina Government team in Raleigh. This is a fantastic opportunity to secure a stable career in the public sector with a convenient weekend shift schedule.
As a vital part of our Federal/State/Local operations, you will serve the community by processing essential documents and providing top-tier administrative support. If you are looking for a meaningful job with competitive benefits and a secure work environment, we encourage you to apply today.
Responsibilities
- Manage high-volume inquiries from government constituents via phone, email, and in-person correspondence.
- Process and verify complex applications, permits, and documentation for state programs.
- Maintain accurate, confidential digital and physical records in compliance with privacy laws.
- Assist the public with eligibility requirements and program navigation during weekend hours.
- Collaborate with team leads to improve operational efficiency and workflow processes.
- Ensure strict adherence to regulatory standards and agency protocols.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in administrative support or customer service within a government or corporate setting.
- Ability to work weekends (Saturday and Sunday) and holidays on a rotating schedule.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to pass a background check, drug screening, and security clearance.