Job Description
Are you a tech-savvy professional ready to make a tangible impact on your community? Sedgwick County Government is seeking a detail-oriented IT Support Specialist to join our dynamic team immediately. We are currently urgently hiring to support our growing infrastructure and ensure seamless operations for our employees and constituents.
In this role, you will act as a critical link between our technical infrastructure and end-users, ensuring that government services remain uninterrupted. You will work in a fast-paced environment where your expertise will directly contribute to public safety and efficiency.
Why Join Us?
- Immediate Start: Urgent hiring means you could begin making a difference within weeks.
- Competitive Pay: Salary range of $55,000 - $75,000 based on experience.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Work-Life Balance: Generous paid time off and holidays.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to government employees via phone, email, and in-person.
- Configure, install, and troubleshoot hardware, software, and peripheral devices.
- Manage user accounts, permissions, and maintain Active Directory services.
- Perform regular system backups, patch management, and security audits.
- Collaborate with vendors and external partners to resolve complex technical issues.
- Document all technical issues, resolutions, and procedures accurately.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
- Valid Driver’s License and ability to pass a Public Employment Security Act (PESA) background check.
- Proficiency in Microsoft Office Suite and Windows Server environments.
- Strong knowledge of TCP/IP networking, troubleshooting protocols, and help desk software.
- Excellent written and verbal communication skills.
- Experience working in a government or large enterprise environment is a plus.