Job Description
Join Texas's premier state agency in a critical remote night shift role offering exceptional benefits and career growth. We're urgently seeking dedicated professionals to support citizens with vital services while maintaining work-life balance. Enjoy comprehensive health coverage, retirement plans, paid leave, and professional development opportunities in a secure, mission-driven environment.
Why Apply?
- Competitive salary with state retirement benefits
- 100% remote work with flexible scheduling
- Health/dental/vision insurance premiums covered at 90%
- Tuition reimbursement for professional certifications
- Stable government employment during economic uncertainty
Responsibilities
- Provide 24/7 citizen support via phone, email, and chat for state programs
- Process applications and resolve inquiries for unemployment, licensing, and public assistance
- Maintain accurate case documentation in state databases
- Collaborate with cross-agency teams during emergency response scenarios
- Adhere to strict confidentiality protocols and HIPAA/FERPA compliance
- Complete mandatory quarterly training on policy updates
- Monitor system alerts and escalate critical issues appropriately
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during night shift (10 PM - 6 AM)
- Clear criminal background check and fingerprinting
- Strong problem-solving skills with attention to detail
- US citizenship and Texas residency required
- Spanish bilingual certification a plus