Job Description
Join our elite team at the Fresno County DMV and become the face of public service! We're urgently seeking passionate Customer Service Representatives to deliver exceptional service to our community members. As a key liaison between the DMV and residents, you'll process transactions, resolve inquiries, and ensure compliance with state regulations. This is your opportunity to make a tangible impact while building a stable career with competitive benefits and growth opportunities.
Responsibilities
- Process driver's license, vehicle registration, and title transactions with 100% accuracy
- Provide clear guidance on DMV policies, procedures, and documentation requirements
- Resolve complex customer inquiries through empathetic communication and problem-solving
- Maintain secure handling of confidential customer data and documents
- Collaborate with cross-functional teams to streamline service delivery
- Continuously update knowledge of California DMV regulations and technology systems
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Excellent communication skills in English; bilingual Spanish highly valued
- Ability to multitask in fast-paced environment with attention to detail
- Valid California driver's license with clean record
- Pass background check and fingerprinting requirements