Job Description
Join our dynamic team at the New Mexico Department of Transportation and make a difference in your community! We're urgently seeking passionate Customer Service Representatives to support our DMV operations in Albuquerque. As the first point of contact for citizens, you'll deliver exceptional service while processing vehicle registrations, driver's licenses, and state IDs. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
Why Join Us?
- Competitive hourly wages starting at $18/hour
- Comprehensive health, dental, and vision benefits
- Paid time off and retirement plans
- Free on-site parking and public transit assistance
- Professional development and advancement opportunities
Responsibilities
- Process driver's license renewals, vehicle registrations, and title applications with accuracy
- Provide clear guidance on DMV procedures, documentation requirements, and fee structures
- Resolve customer inquiries and complaints using empathy and problem-solving skills
- Maintain organized records of transactions and customer interactions
- Collaborate with team members to ensure efficient workflow and service quality
- Adhere to all state regulations and security protocols
- Utilize DMV software systems for transaction processing
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in data entry with 10-key typing skills
- Ability to handle sensitive information with confidentiality
- Strong verbal communication and interpersonal skills
- Basic knowledge of Microsoft Office Suite
- Ability to work in a fast-paced environment with multiple priorities
- Bilingual (Spanish/English) preferred but not required