Job Description
Join our prestigious federal team in Memphis, TN, where we urgently need skilled Claims Examiners to serve the community. This role offers exceptional benefits including a comprehensive federal pension plan, health insurance, and retirement savings. Make a direct impact while building a stable, rewarding career with the U.S. government.
Responsibilities
- Review and process complex Social Security benefit claims with precision
- Conduct thorough interviews and investigations to verify applicant eligibility
- Explain federal regulations and benefits to claimants using clear communication
- Maintain detailed case documentation and ensure compliance with federal standards
- Collaborate with cross-functional teams to resolve benefit disputes efficiently
- Stay updated on policy changes and implement new procedures promptly
Qualifications
- U.S. citizenship and ability to pass federal background check
- Bachelor's degree in Business, Public Administration, or related field
- Minimum 2 years of experience in claims processing or customer service
- Proficient in MS Office Suite and case management systems
- Strong analytical skills with attention to regulatory compliance
- Exceptional written and verbal communication abilities
- Ability to handle sensitive information with discretion and empathy