Job Description
Join our elite team supporting federal operations remotely from Charlotte, NC! We urgently seek part-time specialists to contribute to vital public service initiatives with the unparalleled benefit of a federal pension plan. Enjoy flexible hours, competitive pay, and the security of government employment – all while working from home. This is your chance to make a meaningful impact while building long-term financial stability.
Responsibilities
- Process veteran benefit applications with precision and compliance to federal regulations
- Provide remote customer support via phone, email, and secure portals
- Maintain accurate digital records using VA-specific databases
- Collaborate with cross-functional teams on case resolution
- Adhere to strict data security protocols and HIPAA compliance
- Participate in quarterly training on policy updates
- Support veterans during enrollment and benefits counseling sessions
Qualifications
- U.S. citizenship and ability to pass federal background check
- Minimum 2 years customer service experience in regulated environment
- Proficiency with Microsoft Office Suite and case management software
- Strong attention to detail and documentation skills
- Ability to work 20-25 hours/week on flexible schedule
- Experience with veterans' affairs or federal systems preferred
- Excellent communication skills with empathy-driven approach