Job Description
Are you looking for a meaningful career in public service?
We are urgently hiring for Weekend Federal Case Managers in Sacramento, CA. Join a dynamic team dedicated to supporting federal agencies and assisting citizens with critical benefits and services. This role offers a stable schedule with a competitive salary and comprehensive benefits package.
As a Federal Case Manager on our weekend shift, you will be the first point of contact for veterans and residents, ensuring they receive the support they deserve. If you are detail-oriented, compassionate, and ready to make a real impact in the public sector, we want to hear from you.
Responsibilities
- Manage High-Volume Caseloads: Process federal applications, verify documents, and update case files accurately during weekend shifts.
- Customer Service Excellence: Provide exceptional support to federal beneficiaries via phone, email, and in-person interactions.
- Compliance & Accuracy: Ensure all data entry complies with strict federal regulations and agency standards.
- Problem Resolution: Investigate discrepancies and resolve complex issues for federal beneficiaries efficiently.
- Documentation: Prepare and maintain detailed records of all client interactions and case proceedings.
- Collaboration: Work closely with federal agency partners and internal teams to streamline weekend operations.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen to hold this federal position.
- High School Diploma: Minimum educational requirement; Associate’s or Bachelor’s degree preferred.
- Experience: 1+ years of experience in customer service, administrative support, or government-related roles.
- Weekend Availability: Must be available to work Saturdays and/or Sundays (Rotating schedule).
- Attention to Detail: Ability to maintain high levels of accuracy in data processing and record-keeping.
- Communication Skills: Strong verbal and written communication skills for interacting with diverse populations.