Job Description
Join the U.S. Department of Veterans Affairs in Chicago for an immediate hire temporary position supporting our mission to honor America's veterans. This full-time role offers competitive pay and benefits while serving our nation's heroes. Work in a dynamic federal environment with direct impact on veteran services.
Responsibilities
- Process and verify veteran benefit applications with 100% accuracy
- Coordinate with federal agencies to resolve veteran claims within SLAs
- Maintain confidential records in VA's secure database systems
- Provide in-person and telephonic support to veterans and families
- Ensure compliance with federal regulations (38 CFR Part 17)
- Generate monthly reports on case resolution metrics
- Train on VA-specific systems and protocols during onboarding
Qualifications
- U.S. citizenship required
- Minimum 2 years federal administrative experience
- Proficiency in VA VBA systems or equivalent case management software
- Active security clearance or ability to obtain within 30 days
- Knowledge of veterans' benefits programs (e.g., GI Bill, VHA)
- Ability to handle sensitive data under HIPAA/PRIVACT guidelines
- Strong written communication skills for formal correspondence