Job Description
Join a mission-driven team at the Department of Veterans Affairs and build a stable career dedicated to serving those who served our nation. This permanent federal position offers exceptional job security, comprehensive benefits including health insurance and retirement plans, and opportunities for professional growth. Work in a supportive environment where your contributions directly impact veterans' lives while enjoying competitive compensation and work-life balance.
Responsibilities
- Assist veterans and their families with benefit claims, eligibility determinations, and program enrollment
- Conduct thorough interviews and document veterans' military service histories and medical conditions
- Collaborate with medical professionals to develop comprehensive compensation and pension claims
- Review and adjudicate claims according to federal regulations and VA policies
- Provide clear communication of complex benefit options to veterans and stakeholders
- Maintain accurate case records and documentation in VA systems
- Participate in continuous training to stay updated on veteran benefits and regulations
Qualifications
- U.S. citizenship required
- Bachelor's degree from an accredited institution or equivalent experience
- Minimum 3 years customer service experience with complex case management
- Strong analytical skills for interpreting regulations and medical documentation
- Excellent written and verbal communication abilities
- Ability to handle sensitive information with confidentiality and empathy
- Proficiency in government systems and Microsoft Office applications
- Pass background investigation and drug screening